BSM WebTech Privacy Policy
Effective Date: 28 May 2026
Last Updated: 28 May 2026
1. About Us
BSM WebTech is a trading division of BSM Technics Ltd, a company registered in England & Wales.
Company Name: BSM Technics Ltd
Trading Name: BSM WebTech
Company Number: 08722535
Registered Address: 2 Belvoir Close, Rushden, Northamptonshire, NN10 0NL, United Kingdom
BSM WebTech provides services including website design and development, web hosting, domain registration, business email hosting, digital marketing, SEO services, e-commerce solutions, SharePoint intranet solutions, website maintenance, and technical support.
For the purposes of UK data protection law, BSM WebTech may act as either a Data Controller or Data Processor depending on the nature of the services provided.
2. Information We Collect
We may collect and process the following categories of personal information:
• Full name
• Business name
• Billing address
• Email address
• Telephone number
• Payment details
• Website details
• Technical requirements
• Account login information
We may also automatically collect technical information, including IP addresses, browser type, operating system, pages visited, cookies, and analytics information.
We may retain records of emails, support tickets, live chat conversations, telephone calls, and other communications for operational, training, quality assurance, and security purposes.
3. How We Use Your Information
We use personal data for legitimate business purposes including:
• Providing requested services
• Managing customer accounts
• Processing payments and invoices
• Delivering technical support
• Managing hosting and domain services
• Improving website functionality and performance
• Responding to enquiries
• Sending service-related communications
• Fraud prevention and security monitoring
• Compliance with legal and regulatory obligations
• Internal analytics and business reporting
We will only process personal data where we have a lawful basis to do so under UK GDPR.
4. Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent
• Protection against fraud, abuse, or cyber threats
5. Marketing Communications
We may occasionally send marketing communications relating to our services, promotions, updates, and business insights where consent has been provided.
You may unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.
We do not sell personal data to third parties.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve website performance, analyse traffic, remember user preferences, support security functions, and measure marketing effectiveness.
Cookies may be used by trusted third-party providers, including Google Analytics, Google Ads, Meta/Facebook, Microsoft Advertising, YouTube, and Hotjar.
You may control cookies through your browser settings. Disabling cookies may affect website functionality.
7. Third-Party Service Providers
We may share personal information with trusted third-party providers where necessary to deliver our services.
These may include:
• Stripe – Payment processing
• 20i – Web hosting infrastructure
• Nominet – UK domain registration
• OpenSRS / Tucows – International domain registration
• Google – Analytics, advertising, email, and productivity services
• Microsoft – Email and business productivity services
• Meta (Facebook & Instagram) – Advertising and remarketing
• Mailchimp – Email marketing
• Hotjar – Website usage analytics
• SSL certificate providers – Website security certificates
All third-party providers are expected to implement appropriate security and data protection measures.
8. International Transfers
Some third-party providers may process data outside the United Kingdom or the European Economic Area (EEA).
Where this occurs, we ensure appropriate safeguards are in place, including recognised international transfer mechanisms and reputable compliance frameworks.
9. Data Security
We take appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
Security measures may include:
• SSL encryption
• Secure hosting infrastructure
• Firewall protection
• Malware monitoring
• Access controls
• Secure passwords
• Encrypted communications where appropriate
• Limited staff access to personal data
While we take reasonable precautions, no method of transmission or storage can be guaranteed as completely secure.
10. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, and regulatory requirements.
Typical retention periods include:
• Financial and invoice records: Minimum 6 years
• Technical logs: Up to 12 weeks
• Backup data: In accordance with the hosting provider’s retention policies
• Customer account records: For the duration of the business relationship and reasonable thereafter
Where data is no longer required, it will be securely deleted or anonymised.
11. Your Rights
Under UK GDPR, you may have the right to:
• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of personal data
• Restrict or object to processing
• Request transfer of your data
• Withdraw consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO Website: https://ico.org.uk/
12. Data Breaches
In the unlikely event of a personal data breach that poses a risk to individuals’ rights and freedoms, we will investigate the breach promptly, take appropriate remedial action, notify affected individuals where legally required, and report the breach to the Information Commissioner’s Office where necessary.
13. Third-Party Links
Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party websites.
Users are encouraged to review the privacy policies of external websites before providing personal data.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, operational, or technological changes.
Any updates will be published on this page with a revised effective date.
15. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
BSM WebTech
2 Belvoir Close
Rushden
Northamptonshire
NN10 0NL
United Kingdom
Email: info@bsm-webtech.co.uk
Website: https://bsm-webtech.co.uk/
If you are dissatisfied with how we handle your information, you may contact the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/