BSM WebTech Digital Services Terms & Conditions
Effective Date: 28 May 2026
Last Updated: 28 May 2026
These Digital Services Terms & Conditions (“Agreement”) govern the provision of web design, hosting, maintenance, digital marketing, and related services supplied by BSM WebTech.
By engaging BSM WebTech for any services, the Client confirms acceptance of these Terms & Conditions together with the BSM WebTech Privacy Policy, Terms of Use, quotations, invoices, proposals, and any written service agreements.
These Terms are intended to ensure transparency, professionalism, and legal clarity between both parties.
1. Parties to the Agreement
This Agreement is made between:
Service Provider:
BSM WebTech (BSM Technics Ltd.)
2 Belvoir Close
Rushden
Northamptonshire
NN10 0NL
United Kingdom
Email: info@bsm-webtech.co.uk
Website: https://bsm-webtech.co.uk/
Client:
Any individual, organisation, charity, or business engaging BSM WebTech for digital services.
2. Definitions
For the purpose of this Agreement:
• “Services” means all web design, hosting, digital marketing, SEO, maintenance, and related services.
• “Hosting Services” means infrastructure and hosting services provided through BSM WebHost.
• “Website” means the digital platform, website, intranet, or web application created for the Client.
• “Go‑Live” means the date the Website or solution becomes publicly accessible or operational.
• “Agreement” means these Terms together with any quotations, invoices, or service specifications.
3. Scope of Services
BSM WebTech shall provide services selected and agreed with the Client, which may include:
• Website design and development
• E‑commerce website development
• SharePoint intranet solutions
• Domain registration and configuration
• Hosting services via BSM WebHost
• Email setup and migration
• SEO and digital marketing
• Website maintenance and support
• Third‑party software integration
• Branding and graphic design
Services are limited to the package, proposal, quotation, or written agreement approved by the Client.
4. Project Timelines
Estimated project timelines vary depending on complexity, scope, and Client responsiveness.
Project commencement may require:
• Initial deposit payment;
• Provision of required content;
• Approval of project specifications.
Clients agree to:
• Provide content promptly;
• Respond to approval requests within reasonable timeframes;
• Supply necessary access credentials where required.
Delays caused by the Client may result in revised delivery schedules.
5. Payment Terms
5.1 Deposits
A non‑refundable deposit may be required before work begins.
5.2 Final Payments
Final balances must be paid before:
• Website launch;
• Transfer of ownership;
• Release of files or credentials.
5.3 Subscription Services
Hosting, maintenance, email hosting, and recurring services are billed monthly or annually.
5.4 Late Payments
Late or failed payments may result in:
• Service suspension;
• Website downtime;
• Additional administrative fees;
• Removal of services after prolonged non‑payment.
5.5 Pricing
BSM WebTech reserves the right to revise pricing with reasonable notice where supplier, infrastructure, or operational costs change.
6. Revisions & Scope Control
Projects include the agreed number of revision rounds specified within the quotation or package.
Additional revisions, redesigns, or feature requests outside the agreed scope may:
• Incur additional charges;
• Extend project timelines;
• Require a revised quotation.
7. Hosting Services (BSM WebHost)
Websites hosted through BSM WebHost benefit from infrastructure specifically optimised for BSM WebTech projects.
Clients acknowledge:
• Hosting services may be mandatory for certain packages;
• Migration to third‑party providers may affect compatibility;
• Hosting accounts remain subject to resource usage policies and acceptable use requirements.
Failure to maintain hosting payments may result in suspension or deletion of hosted data.
8. Domain Names
Where domain registration services are provided:
• Domains are generally registered in the Client’s name where possible;
• Clients remain responsible for renewal fees;
• BSM WebTech is not responsible for losses arising from expired domains caused by failed payments or failure to renew.
Domain registrations remain subject to third‑party registrar policies.
9. Intellectual Property Rights
Ownership of completed project work transfers to the Client only after full payment has been received.
BSM WebTech retains ownership of:
• Proprietary systems;
• Frameworks;
• Licensed software;
• Development tools;
• Design methodologies;
• Internal templates.
Third‑party plugins, themes, APIs, and software remain subject to their own licence agreements.
10. Maintenance & Support
Where maintenance services are subscribed to, they may include:
• Security monitoring
• Software and plugin updates
• Website backups
• Bug fixes
• Technical monitoring
Unless otherwise agreed, maintenance plans do not include:
• Major redesigns
• Content creation
• Marketing campaigns
• Additional feature development
Support response times may vary depending on issue severity and package level.
11. Third‑Party Services
BSM WebTech may integrate or rely upon third‑party services including:
• Payment gateways
• Analytics tools
• APIs
• Plugins
• External hosting providers
• Cloud services
BSM WebTech is not liable for:
• Third‑party outages;
• External policy changes;
• API failures;
• Third‑party pricing changes;
• Service interruptions outside our direct control.
12. SEO & Marketing Disclaimer
SEO and digital marketing services are provided on a best‑effort basis.
BSM WebTech does not guarantee:
• Search engine rankings;
• Specific traffic levels;
• Sales conversions;
• Advertising performance.
Performance may vary due to:
• Competition;
• Search engine algorithm changes;
• Market conditions;
• Client content quality.
13. Data Protection & GDPR
Both parties agree to comply with applicable UK data protection legislation including UK GDPR and the Data Protection Act 2018.
Where applicable:
• The Client acts as Data Controller;
• BSM WebTech acts as Data Processor.
Clients are responsible for ensuring that:
• Their websites contain compliant privacy policies;
• Cookie consent mechanisms are implemented where required;
• Any data collected through their websites is processed lawfully.
14. Content Responsibility
The Client is solely responsible for ensuring that all supplied content:
• Is accurate;
• Does not infringe copyright or trademarks;
• Complies with applicable laws and regulations;
• Does not contain unlawful or prohibited material.
BSM WebTech reserves the right to refuse, suspend, or remove content deemed unlawful, offensive, harmful, abusive, or unethical.
15. Backups & Data
Although backups may be performed periodically, Clients remain responsible for maintaining independent copies of important data.
BSM WebTech shall not be liable for:
• Data loss;
• Corruption;
• Deletion;
• Security incidents;
• Client-side errors.
16. Termination
Either party may terminate recurring services by providing written notice in accordance with the agreed billing terms.
Upon termination:
• Hosting services may cease;
• Websites may be taken offline;
• Access credentials may be revoked;
• Data may be deleted after retention periods expire.
Outstanding balances remain payable following termination.
17. Limitation of Liability
To the fullest extent permitted by law, BSM WebTech shall not be liable for:
• Loss of profits;
• Loss of business;
• Business interruption;
• Data loss;
• Indirect or consequential losses.
Our total liability shall not exceed the total amount paid by the Client for the affected services during the preceding 12 months.
Nothing in this Agreement excludes liability that cannot legally be excluded under English law.
18. Service Level Targets
Where hosting services are provided, BSM WebTech aims for high service availability.
Target response times:
• Critical issues: within 4 working hours
• High-priority issues: within 1 business day
• Standard support requests: within 2–3 business days
These targets are not guarantees and may vary depending on circumstances.
19. Confidentiality
Both parties agree to keep confidential any non‑public business, technical, financial, or operational information shared during the course of the project.
Confidentiality obligations shall survive termination of this Agreement.
20. Portfolio Rights
Unless otherwise agreed in writing, BSM WebTech reserves the right to display completed work within:
• Portfolios;
• Case studies;
• Marketing materials;
• Social media channels.
Clients may request confidentiality for sensitive projects.
21. Force Majeure
BSM WebTech shall not be liable for delays or failures caused by circumstances beyond reasonable control including:
• Cyber incidents;
• Power failures;
• Natural disasters;
• Government restrictions;
• Internet outages;
• Third‑party infrastructure failures.
22. Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
23. Entire Agreement
These Terms, together with the Privacy Policy, Terms of Use, quotations, invoices, and written agreements, constitute the entire agreement between both parties and supersede prior discussions or understandings.
24. Contact Information
BSM WebTech
2 Belvoir Close
Rushden
Northamptonshire
NN10 0NL
United Kingdom
Email: info@bsm-webtech.co.uk
Website: https://bsm-webtech.co.uk/